ENTERPRISE SERVICES

Custom-Fit Integration & Implementation Services

To ensure your business is successful before, during, and after implementation of our Keyspring Platform, we offer a complete suite of customized services designed to make sure business as usual is better than ever.

NorthWinds® Services

Custom Code & Configuration

As a part of the Keyspring Platform, we offer a base configuration with many thoughtfully chosen default parameters that specifically customize the platform configuration for processing complexities. Consulting resources are available to provide the ongoing advice and expertise required to complete the configuration.

Documentation

The Keyspring Platform comes equipped with comprehensive, regularly updated documentation focused on how to use the system and its features. Additionally, the Keyspring Training Team offers detailed training modules, communication accelerators, and a suggested approach for internal and external communications to ensure your end users are aware of the changes and ready to effectively use Keyspring at Go-Live.

Reporting & Correspondence

The Keyspring Platform comes equipped with pre-configured reports and correspondence templates that will accelerate your migration onto the platform. Our team also provides consulting services to assist your organization with creating additional reports and correspondence that may be needed for your clients.

Data Migration

From initial checkpoint to new data refreshed and ready to use, we’re here to make sure your clients have a streamlined, trouble-free experience. As part of the Keyspring implementation, we offer a suite of tools that allow us to load your legacy platform’s data onto the Keyspring Platform. We also offer consulting services to provide export support for data mapping and data extraction.

Business Process Reengineering

Migrating to a new platform is an opportune time to review and refresh your business processes. Whether there’s a manual process you want automated or one that can be more effectively streamlined, our Keyspring team is here to support you during migration with expert advice and recommendations.

System & User Testing

As part of Keyspring implementation, we recommend a system- and user-based testing framework that ensures the platform meets the specific business needs of each client and functions as expected.

Custom Code & Configuration

As a part of the Keyspring Platform, we offer a base configuration with many thoughtfully chosen default parameters that specifically customize the platform configuration for processing complexities. Consulting resources are available to provide the ongoing advice and expertise required to complete the configuration.

Documentation

The Keyspring Platform comes equipped with comprehensive, regularly updated documentation focused on how to use the system and its features. Additionally, the Keyspring Training Team offers detailed training modules, communication accelerators, and a suggested approach for internal and external communications to ensure your end users are aware of the changes and ready to effectively use Keyspring at Go-Live.

Reporting & Correspondence

The Keyspring Platform comes equipped with pre-configured reports and correspondence templates that will accelerate your migration onto the platform. Our team also provides consulting services to assist your organization with creating additional reports and correspondence that may be needed for your clients.

Data Migration

From initial checkpoint to new data refreshed and ready to use, we’re here to make sure your clients have a streamlined, trouble-free experience. As part of the Keyspring implementation, we offer a suite of tools that allow us to load your legacy platform’s data onto the Keyspring Platform. We also offer consulting services to provide export support for data mapping and data extraction.

Business Process Reengineering

Migrating to a new platform is an opportune time to review and refresh your business processes. Whether there’s a manual process you want automated or one that can be more effectively streamlined, our Keyspring team is here to support you during migration with expert advice and recommendations.

System & User Testing

As part of Keyspring implementation, we recommend a system- and user-based testing framework that ensures the platform meets the specific business needs of each client and functions as expected.

INFRASTRUCTURE

Comprehensive Platform Management and Hosting

From virtual environment hosting to server and network management, we can provide a complete solution for your business’s digital infrastructure. Plus, we’ll provide real-time monitoring and alert management to ensure your system stays online and secure 24/7/365.

SERVICE DESK

Your Dedicated
IT Specialists

At NorthWinds, we’re experts when it comes to dental and healthcare technology. Save time and money over hiring in-house specialists by letting us create a dedicated IT service desk designed to manage all of your desktop and application support needs.

See how we can save your business time and money